Return & Refund Policy
At LOOTLE, we want our customers to have a clear and convenient shopping experience. Please review the following return, exchange, cancellation, and refund terms before placing an order.
Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled through the website.
To request cancellation before dispatch, please contact our customer support team using the contact details provided on our website.
Return & Exchange Policy
Returns and exchanges are available only for eligible products. Product-specific return eligibility and conditions may be mentioned on the respective product page.
For most eligible products, the return request must be raised within 5 days of delivery.
To be eligible for a return or exchange:
- The product must be unused and unwashed.
- The original tags must be attached.
- The original packaging should be retained.
- The product should be in its original condition.
- Customized products are not eligible for return or exchange.
- Return requests raised after the applicable return period may not be accepted.
How to Request a Return or Exchange
To request a return or exchange:
- Contact LOOTLE customer support within the applicable return period.
- Provide your order number and the details of the product you want to return or exchange.
- Our team will review the request and confirm whether the product is eligible.
- Once the request is approved, we will provide the applicable return/pickup instructions.
- Please keep the product in its original condition with the original tags and packaging until the return is completed.
Return Pickup / Self-Shipping
Where return pickup service is available, the return may be collected through our delivery/courier partner.
If pickup service is not available at the customer's location, the customer may be required to self-ship the eligible product to the return address provided by LOOTLE customer support.
Any applicable return or exchange charges will be communicated to the customer before the return is processed.
Return Shipping Charges
Return shipping charges may apply depending on the reason for the return, product eligibility, and availability of pickup service.
Where the customer is required to self-ship the product, the applicable shipping responsibility will be communicated by our support team.
Refund Policy
Once the returned product is received and inspected, LOOTLE will confirm whether the return meets the applicable return conditions.
For approved returns, the refund will be processed through the applicable payment/refund method used for the order, subject to the payment provider's processing timelines.
Refunds are generally processed within [7] business days after the returned product has been received and the return has been approved.
The amount refunded will be based on the eligible amount after deduction of any applicable charges that were communicated to the customer.
Exchange
For eligible products, exchanges may be provided subject to product availability.
If the requested replacement product is unavailable, the customer may be offered an alternative resolution or refund, as applicable.
Non-Returnable Products
The following products are not eligible for return or exchange:
- Customized products
- Products that have been used or washed
- Products without original tags
- Products without original packaging, where the packaging is required for return
- Products for which the return request is raised after the applicable return period
Contact Us
For return, exchange, cancellation, or refund-related queries:
Phone: +91-8866064422
WhatsApp: +91-8866064422
Email: Lootlefashionsurat@gmail.com
Customer Support: 24/7
Address:
Plot-143/1, Shop-1, Ground Floor, Limbayat, Maruti Nagar, Surat, Gujarat – 394210, India
These contact details are currently displayed on the live Lootle website